Refund policy
Returns & Refunds
Changed your mind? No stress.
You've got 14 days from when your order arrives to request a return. Just make sure the item is unworn, still has its tags, and comes back in its original packaging — and hang on to your proof of purchase.
To start a return, email us at contact@longweekendeg.com and we'll walk you through it. We'll send you the return address and instructions once your request is approved.
Got a damaged or wrong item?
Check your order as soon as it lands. If something's defective, damaged, or just not what you ordered, email us right away and we'll make it right — that's a promise.
A few things we can't take back:
Sale items, gift cards, and anything personalized or made to order.
Exchanges
Wrong color? Different vibe in mind? We make swaps simple.
Just email us at contact@longweekendeg.com within 14 days of getting your item, tell us what you'd like instead, and we'll sort it out. As long as your cap is unworn, with tags, and in its original packaging, we'll get your new one on the way.
How it works:
- Email us what you have and what you'd like instead
- We'll confirm the swap and send return instructions
- Once your original cap is on its way back to us, we'll ship your new one
- That's it
Refunds
Once your return arrives, we'll take a quick look and confirm your refund. As long as it's in original condition, you're all set. The refund goes back to your original payment method within 10 business days. Your bank might take a little longer to post it, so hang tight. If it's been more than 15 business days since approval and you still don't see it, email us at contact@longweekendeg.com.